Customer satisfaction is one of the most important KPIs, and is something every organisation needs to focus on. Not only your employees but also your customers can provide an understanding of how your organisation is performing, and can also suggest improvements. Customers are generally willing to do this to a certain extent: after all, it should not take too much time and effort. Therefore, “fast” is the keyword.
Gentle is an online application to measure customer satisfaction within an organisation. With Gentle, you have a powerful and orderly platform with which you can gain insights into what your customers are thinking and feeling. Gentle works by employing a special satisfaction survey, which consists of only two questions. This makes it incredibly efficient and convenient. In this way, customers can assess and suggest improvements for your organization, and you can see all of the actions and place things in order in a well-structured dashboard. These results will give you the tools to actually do something with the feedback from your customers.
It is important
Customer satisfaction is one of the most important KPIs for every company.
Convenient and fast
Spending less time and effort means more feedback from the customer
No unnecessary questions
You only have to know how to become even better
Continuous measurements with real-time insights
Having the ability to influence changes determines customer satisfaction. By continuously measuring the results you will have a better understanding of your customers’ expectations.
Inform your employees
Employees certainly have an effect on customer satisfaction levels. Inform them about this, so that they can see what kind of result their actions have. This will help to motivate your employees, and will also result in a higher level of customer satisfaction.
We offer 2 standard methods: the Net Promoter Score (NPS) and the American Customer Satisfaction Index. Both methods have been scientifically validated and will create reasonable insights into the level of satisfaction of your customers. We use the current standard methods, which means that the results are easy to benchmark.