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Measure, analyse and improve directly

Gentle measures the degree of customer satisfaction and immediately passes this information on to the employer for improvement purposes.



Measure & improve

Real-time dashboard

A clear agenda

User-friendly

Automatic & Quick

One questionnaire

Integration

Measure & improve

Direct improvements in customer satisfaction

Measuring only once is history. Continuous measuring results in better insights and higher levels of customer satisfaction. However, Gentle does not send out double invites, but only performs the measurements that are necessary. Customer groups can also be compared in order to achieve better results and provide further improvements for the organisation.


Real-time dashboard

Up-to-date insights into your customers

A clear and user-friendly dashboard provides you with real-time insights into the customer satisfaction of each client. Did you find any unsatisfied customers? Direct action is possible! Gentle displays satisfaction levels in real-time, and in this way the path to progress becomes clear.


A clear agenda

Know exactly what customers receive

Gentle provides a well-structured environment, in which everything is clearly displayed. You know exactly when and which invitations your customers receive. An automatic system ensures efficiency, but subsequently offers the possibility to take action, and controls make sure that invitations can be altered or removed. Taking a break every now and then is not a bad thing!


User-friendly

Clear interface and easy to use

With Gentle, user-friendliness is assured. A clear interface makes Gentle a user-friendly application, which can be used instantly by every employee in an organisation. With its well-structured dashboard, convenient agenda and the possibility to create customers groups, no previous knowledge is needed to measure, analyse and improve levels of customer satisfaction. After all, customer satisfaction is a matter that concerns the entire organisation.


Automatic & quick

Send a trigger to customers

Gentle uses an automatic process to send surveys to customers with the use of BCC. Gentle also plans the date to ask for the customer’s satisfaction response. Our own house-style ensures that the right clients are triggered to conduct the survey.


One questionnaire

To the point with only 2 questions

We believe in doing as much as possible in as little as time possible. Gentle simplifies the feedback process for customers by sending them one questionnaire with just two questions. We ask how satisfied the customers are, and invite them to provide remarks and suggestions. Simple, but effective.


Integration

API-connection for integration

Measuring over a period of time gives a clear insight into trends in customer satisfaction. Improvement is the key and the main goal of Gentle. Gentle can also be easily integrated with the existing software in your organisation. A connection can be completely customised with a complete API.


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Contact

Malvee
info@malvee.com
+31(0)76 7002012
Oranjeboomstraat 198 4812 EM,
Breda, Nederland