Measure, analyse and improve directly

Measuring only once is history. Continuous measuring results in better insights and higher levels of customer satisfaction. However, Gentle does not send out double invites, but only performs the measurements that are necessary. Customer groups can also be compared in order to achieve better results and provide further improvements for the organisation.

A clear and user-friendly dashboard provides you with real-time insights into the customer satisfaction of each client. Did you find any unsatisfied customers? Direct action is possible! Gentle displays satisfaction levels in real-time, and in this way the path to progress becomes clear.

Gentle provides a well-structured environment, in which everything is clearly displayed. You know exactly when and which invitations your customers receive. An automatic system ensures efficiency, but subsequently offers the possibility to take action, and controls make sure that invitations can be altered or removed. Taking a break every now and then is not a bad thing!

With Gentle, user-friendliness is assured. A clear interface makes Gentle a user-friendly application, which can be used instantly by every employee in an organisation. With its well-structured dashboard, convenient agenda and the possibility to create customers groups, no previous knowledge is needed to measure, analyse and improve levels of customer satisfaction. After all, customer satisfaction is a matter that concerns the entire organisation.

Gentle uses an automatic process to send surveys to customers with the use of BCC. Gentle also plans the date to ask for the customer’s satisfaction response. Our own house-style ensures that the right clients are triggered to conduct the survey.

We believe in doing as much as possible in as little as time possible. Gentle simplifies the feedback process for customers by sending them one questionnaire with just two questions. We ask how satisfied the customers are, and invite them to provide remarks and suggestions. Simple, but effective.

Measuring over a period of time gives a clear insight into trends in customer satisfaction. Improvement is the key and the main goal of Gentle. Gentle can also be easily integrated with the existing software in your organisation. A connection can be completely customised with a complete API.